Terms & Conditions

By using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any transaction. If you do not agree with any part of these terms, we advise you not to use our website or services.

1. Definitions
1.1 "Mountain OV," "we," "us," or "our" refers to the whole house water filter provider and its affiliates.

1.2 "You" or "your" refers to the user, customer, or visitor using our website or purchasing our products.

1.3 "Products" refer to the whole house water filters offered by Mountain OV.

2. Use of Website
2.1 Eligibility:
To use our website and services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By accessing and using our website, you represent and warrant that you meet this eligibility requirement.

2.2 User Accounts:
Certain features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. If you suspect unauthorized access to your account, please notify us immediately.

2.3 Prohibited Activities:
You agree not to engage in any activity that may interfere with or disrupt the functioning of our website, including but not limited to hacking, spamming, introducing viruses, or any other malicious code.

3. Product Purchases
3.1 Ordering and Payment:
To purchase our products, you must provide accurate and complete information during the order process. By placing an order, you authorize us to charge the applicable fees to your chosen payment method. All prices are in the currency specified and exclude any applicable taxes and shipping fees.

3.2 Order Acceptance:
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

3.3 Shipping and Delivery:
We will make reasonable efforts to deliver your order within the estimated timeframe. However, delivery times may vary, and we are not liable for any delays caused by external factors beyond our control.

4. Returns and Refunds
4.1 Satisfaction Guarantee:
We take pride in the quality of our products and offer a satisfaction guarantee. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving the product for assistance.

4.2 Return Policy:
You may return the product in its original condition and packaging within 14 days of delivery for a full refund, excluding any shipping costs. Please note that certain conditions may apply, and we reserve the right to refuse returns that do not meet our criteria.

5. Intellectual Property
5.1 Ownership:
All content, trademarks, logos, and intellectual property displayed on our website are the property of Mountain OV or its licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal and non-commercial purposes only.

5.2 Restrictions:
You must not reproduce, modify, distribute, display, or exploit any part of our website or its content without our prior written consent.

6. Limitation of Liability
6.1 Disclaimer:
Mountain OV makes no warranties or representations, expressed or implied, regarding the accuracy, reliability, or completeness of the information on our website or the performance of our products.

6.2 Limitation of Liability:
To the maximum extent permitted by law, Mountain OV shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or products.

7. Indemnification
You agree to indemnify and hold Mountain OV, its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, products, or any violation of these Terms and Conditions.

Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be effective immediately upon posting. Your continued use of our website and services after the changes indicates your acceptance of the updated Terms and Conditions.

8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [United Kingdom/London], without regard to its conflict of laws principles.

Mountain OV
86-90 Paul St, London EC2A 4NE, United Kingdom
Email: support@mountainov.com